Shipping & Returns

 

 

  1. Delivery

 

Orders within New Zealand are shipped from our Auckland warehouse for NZ$5, or free for orders of NZ$50 or more after discounts. Shipping to the North Island typically takes 1-2 business days, while delivery to the South Island usually takes 2-3 business days. For rural addresses or orders containing Dangerous Goods (e.g., Fragrance Diffusers or Hand Sanitiser), please allow an additional 2 business days for delivery.

Please note that all delivery timeframes are estimates only. KOIKKI is not liable for any losses or damages resulting from delivery delays.

For New Zealand orders, you can request a change-of-mind return for perfume within 30 days of receiving your order. Perfume must be unopened and unused, in its original packaging with any original seals intact. Please keep your receipt or proof of purchase. For change-of-mind returns, you arrange and pay for return shipping. See the full conditions below.

 

 

 2. Delivery Method

 

We ship online orders to New Zealand addresses using Courier Post courier service. All deliveries require a signature upon receipt.

 

If you would like your order to be left at your designated delivery address without a recipient's signature you must state this in the delivery instructions when you complete the checkout. Please be aware that deliveries left at an address without a signature are done so solely at the recipients own risk. In this instance, KOIKKI and Courier Post accept no responsibility for any damage or theft of the parcel and its contents.

 

Please note: Shipping times are a guideline and subject to change. You may experience slightly longer delivery times during peak periods, wild weather or other courier delivery issues that are unforeseen or unavoidable events beyond KOIKKI’s reasonable control.

 

 

 3. Online Return Policy

 

3.1 Refund Policy

 

For New Zealand orders, request a return within 30 days of receiving your order by emailing info@koikki.com with your order number, proof of purchase, reason for the return, and whether you would prefer a refund or exchange. Perfumes, including travel sizes, are eligible when unopened and unused, in their original packaging with any original seals intact. Opened or used perfume is not eligible for a change-of-mind return. Other products must be unused and in resaleable condition, subject to the exceptions in our Refund Policy.

These change-of-mind conditions do not limit your rights under applicable consumer law, including the New Zealand Consumer Guarantees Act. If an item is faulty, damaged or incorrect, please contact us so we can assess the issue and arrange the appropriate remedy and return instructions. The unopened condition, 30-day change-of-mind window and customer-paid return shipping rule do not restrict those rights.

 

3.2 To Return An Item For A Refund

 

  1. Contact info@koikki.com before sending anything back. We will confirm eligibility, the return address and suitable courier instructions. Perfume may require special handling; please follow the instructions provided.

  2. Re-seal your item(s) in the original courier packaging (if you do not have the original courier packaging, re-package using a suitable alternative)

  3. Include your order number and the return details agreed with our team inside your package.

  4. Once your return has been receipted, we will assess its eligibility for a refund based on our refund policy

  5. If approved after inspection, your refund will be processed to the original payment method within 10 business days. Your bank or card provider may take additional time to show the refund.

  6. If ineligible, we will advise you and then courier your purchase back to you. Please note, we reserve the right to charge the return courier fee. If you are unsure whether or not your order is eligible for a refund, please contact us by email and we will happily assist

  7. An email confirming your refund/return of goods will be sent to you

  8. For a change-of-mind return, you arrange and pay for return shipping. For an approved exchange, we will re-ship at our cost. For faulty, damaged or incorrect goods, contact us first; your rights under applicable consumer law are not affected.

 

 

 4. International Returns Policy

We do not currently offer voluntary change-of-mind returns for international orders. This does not limit any mandatory cancellation or consumer rights, including the European Union cooling-off provisions described in our Refund Policy. Contact info@koikki.com if an international order is faulty, damaged or incorrect.

 

 

 5. Cancellation Rights

Where you have purchased the goods as a consumer, please note that you are entitled to cancel any contract completed with us within 24 hours from the day on which you acquire physical possession of the goods.

This additional cancellation provision does not reduce the 30-day New Zealand return-request window above or any rights you have under applicable consumer law.

 

 

 6. Reselling

You may not sell or resell any of the products you purchase from us, unless you have been approved as a Stockist.